Before contacting us please read the following:
Update 1/5/21: THE UNITED STATES POSTAL SERVICE REMAINS OVERWHELMED. THIS IS A NATIONAL NEWS STORY and an ALERT WARNING REMAINS ON THE USPS WEBSITE. THE WARNING STATES THEY REMAIN BACKED UP. REPORTEDLY, BOXES REMAIN PILED UP IN WAREHOUSES ALL OVER THE U.S. AWAITING DELIVERY. WE ARE ALL SUBJECT TO THESE DELAYS. SOME ORDERS PLACED BETWEEN NOVEMBER 26 AND DECEMBER 18 HAVE NOT ARRIVED TO OUR CUSTOMERS DUE TO THESE DELAYS. THERE IS NOTHING WE CAN DO ABOUT IT AT THIS TIME AS WE DO NOT CONTROL THE DELIVERY SERVICES. WE HAVE BEEN TOLD BY USPS TO BE PATIENT AND THAT ALL ITEMS WILL BE DELIVERED. SO PLEASE KNOW THIS BEFORE CONTACTING US.
If you placed an order with the wrong address in most cases we cannot change this for you. Although we would like to help we cannot redirect shipments that already left our warehouse. If we have not shipped your order, meaning you have no tracking number, then use the contact form below. Include what you purchased, when you purchased, the EXACT name on the receipt and the address to which you want your order shipped. We cannot guarantee that we can change your address in time, but we will try.
WE DO NOT ANSWER MEDICAL QUESTIONS
If you have questions about which DML CBD product is best for you then please contact your doctor. We are not physicians. We cannot and will not respond to questions that should be answered by a doctor.
PROBLEM WITH YOUR ORDER
In the rare event that your order is damaged, lost, incorrect or missing items, please use the contact us form below. Explain your issue CLEARLY. Please reread your statement to us before hitting submit. We need your name, address, what you purchased, when you purchased, and your issue must be clearly explained without going into long detail. In 99% of the cases, a person who thinks they received the wrong items or missing units has made a mistake on their end. So please be sure to check your receipt to confirm what you purchased before contacting us with a complaint. If you have a tracking number and your package shows it delivered somewhere other than your address, please contact your postal office first. If they cannot help then contact us.
Our customer service department is slower than we’d like around the holidays. It can take up to 3 days in most cases to return emails. If you have an issue of some kind and decide to place a dispute with your credit card company because you have not heard back from us then you are only delaying a resolution. If you place a credit card dispute — for any reason — without having communications with us then please know we will likely challenge your dispute and turn the account over to collections. In addition, you will not be permitted to order from us in the future. NOTE: You need not issue a dispute. If we are in the wrong we will issue a refund within a reasonable time frame, e.g. a few days or a week. Disputes take months to resolve so please, please, please do not place a dispute!
HAVING PROBLEM WITH WEBSITE
Many times a wrong address being entered into the shopping cart system will cause your order to be rejected when attempting to place the order. Check your address spelling and format. If you’re still having problems, add the 4-digit extension on your zip code (example 11801-3434). This will often clear the issue.
DOSE SUGGESTIONS, ETC
All testing for our products are listed at the bottom of the product information page. All suggested instructions of use are listed on the label of your product.
We appreciate your business and thank you for your patients.